Our Guarantee: Your Complete Satisfaction is Our Promise
Quality Recruitment You Can Trust – Backed by the Staff Direct Service Guarantee
The Staff Direct Guarantee
If any candidate we place doesn't meet your expectations or fails to perform to the agreed standards, we will provide a free replacement—no questions asked, no additional fees.
This is our promise to you. This is the Staff Direct Guarantee.
What Our Guarantee Covers
Our comprehensive service guarantee covers every placement we make across all sectors—from construction workers to hospitality staff, warehouse operatives to office professionals. Here's exactly what you can expect:
Free Replacement
If a temporary worker doesn't meet your requirements, we'll provide a replacement at no additional cost. For permanent placements, our guarantee period ensures you're protected if the candidate leaves or doesn't work out within the agreed timeframe.
Quality Assurance
Every candidate is thoroughly vetted before placement. We verify qualifications, check references, confirm right to work, and assess skills. If we've made a mistake in our assessment, we take full responsibility.
Compliance Guarantee
All candidates have verified right to work documentation and relevant certifications (CSCS, Food Hygiene, etc.). If any compliance issue arises from documentation we've verified, we take immediate action to resolve it.
24/7 Responsive Support
Problems don't wait for office hours. Our 24/7 helpline (+44 333 188 0008) means you can reach us anytime—day or night, weekday or weekend—and we'll respond promptly to resolve any issues.
Guarantee Terms by Service Type
Our 7-Point Quality Commitment
Our guarantee is backed by rigorous processes that ensure quality at every stage. Here's what we commit to for every placement:
Thorough Screening
Every candidate undergoes comprehensive interviews and skill assessments before joining our database.
Document Verification
Right to work, qualifications, certifications, and ID documents are verified and kept on file.
Reference Checks
Previous employers contacted to verify work history, reliability, and performance.
Skills Matching
Candidates matched to roles based on proven skills, experience, and your specific requirements.
Pre-Assignment Briefing
Workers fully briefed on role requirements, expectations, and site/workplace specifics.
Ongoing Monitoring
Regular check-ins with both clients and candidates to ensure satisfaction and address issues early.
Rapid Resolution
Any issues addressed immediately with replacement or resolution—no delays, no excuses.
Industry-Specific Guarantees
Different industries have different requirements. Our guarantee adapts to meet sector-specific needs:
Construction & Trades
- CSCS Card Verified: All construction workers have valid, verified CSCS cards
- Skill Level Matched: Tradespeople matched to your exact skill requirements
- PPE Ready: Workers arrive with appropriate personal protective equipment
- Site-Ready: Pre-briefed on health & safety requirements
Covers: CSCS Labourers, Bricklayers, Electricians, Groundworkers, Crane Operators, Site Supervisors
Hospitality & Catering
- Food Hygiene Certified: All kitchen staff hold valid Level 2 certificates
- Service Standards: Front-of-house staff trained in customer service excellence
- Dress Code Compliant: Workers arrive presentation-ready
- Experience Verified: Hospitality experience confirmed through references
Covers: Hotel Staff, Catering Teams, Event Catering, Restaurant Staff, Housekeeping
Warehousing & Logistics
- FLT Licensed: Forklift operators hold valid, current licences
- Manual Handling Trained: Health & safety trained for warehouse environments
- Accuracy Focused: Picker packers matched for attention to detail
- Shift Flexible: Workers available for days, nights, and weekends
Covers: Warehouse Operatives, Picker Packers, FLT Drivers, Goods-In/Out, Inventory Controllers
Transport & Driving
- Licence Verified: All driving licences checked and confirmed valid
- CPC Compliant: HGV drivers hold current Driver CPC qualification
- Clean Record: Driving history checked for endorsements
- Route Experienced: Drivers matched to your delivery requirements
Covers: HGV Drivers, Van Drivers, Multi-Drop, Transport Coordinators
How to Use Our Guarantee
If you ever need to invoke our guarantee, the process is simple and straightforward:
Contact Us
Call our 24/7 helpline on +44 333 188 0008 or email [email protected]. For urgent issues, always call.
Explain the Issue
Tell us what's happened and what you need. We'll listen without judgment and focus on finding a solution.
We Take Action
Whether it's sending a replacement, arranging a rebate, or finding another solution—we act immediately to resolve the situation.
Follow-Up
We'll check back to ensure you're satisfied with the resolution and learn from the experience to prevent future issues.
What Clients Say About Our Guarantee
"We had a no-show on a critical construction project. One call to Staff Direct and they had a replacement CSCS labourer on site within 2 hours. No charge for the no-show. That's what I call standing behind your service."
— Site Manager, London Construction Project
"A permanent hire we made through Staff Direct didn't work out after 6 weeks. They gave us a choice of full replacement search or partial rebate. We chose the replacement and they found us someone even better—at no extra cost."
— HR Director, Manufacturing Company
"At 11pm on a Saturday, we realized we were short-staffed for a major Sunday event. Called their 24/7 line, spoke to a real person, and had four experienced catering staff confirmed within an hour. The guarantee isn't just words—it's real."
— Events Manager, Catering Company
Guarantee FAQs
Experience Guaranteed Quality Recruitment
Partner with Staff Direct and experience the confidence that comes with knowing every placement is backed by our comprehensive service guarantee.
Contact Us
Get In Touch
Head Office:
34-35 Hatton Garden, London EC1N 8DX
Main Office: 020 3627 5550
24/7 Helpline: +44 333 188 0008
Email: [email protected]